POPI Act Compliance

What is POPIA?

The Protection of Personal Information Act (POPIA) is South Africa's data protection law that regulates how organizations collect, process, store, and share personal information. POPIA aims to protect the privacy rights of individuals and ensure that their personal information is handled responsibly.

PropView is committed to full compliance with POPIA and takes the protection of your personal information seriously.

Your Rights Under POPIA

As a data subject, you have the following rights:

• Right to be notified: You have the right to be informed when your personal information is collected and how it will be used.
• Right of access: You have the right to request access to your personal information that we hold.
• Right to correction: You have the right to request correction of your personal information if it is inaccurate, incomplete, or misleading.
• Right to deletion: You have the right to request deletion of your personal information in certain circumstances.
• Right to object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
• Right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.

Personal Information We Collect

We collect personal information that is necessary for providing our services, including:

• Identity information (name, ID number, contact details)
• Account information (email, password, profile details)
• Property-related information (property details, transaction history)
• Financial information (for verification and payment purposes)
• Communication records (inquiries, messages, support requests)
• Technical information (IP address, device information, usage data)

How We Use Your Information

We process your personal information for the following purposes:

• To provide and improve our property listing services
• To verify user identity and prevent fraud
• To facilitate communication between buyers, sellers, and agents
• To process payments and transactions
• To send relevant notifications and updates
• To comply with legal obligations
• To analyze and improve our services

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given us explicit consent to process your information for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legal obligation: Where we are required to process your information to comply with the law.
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided your rights are not overridden.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Employee training on data protection
• Incident response and breach notification procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely delete or anonymize it.

Third-Party Sharing

We may share your personal information with:

• Service providers who assist us in operating the Platform
• Real estate agents and property professionals (with your consent)
• Payment processors for transaction processing
• Law enforcement or regulatory authorities when required by law

We require all third parties to respect the security of your personal information and treat it in accordance with applicable laws.

Cross-Border Transfers

Where we transfer personal information outside South Africa, we ensure that adequate safeguards are in place to protect your information in accordance with POPIA requirements.

Information Officer

PropView has appointed an Information Officer responsible for ensuring POPIA compliance. For any POPIA-related queries or to exercise your rights, please contact:

• Information Officer: PropView Legal Department
• Email: privacy@propview.co.za
• Address: PropView (Pty) Ltd, Johannesburg, South Africa

Lodging a Complaint

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator:

• Website: www.justice.gov.za/inforeg
• Email: inforeg@justice.gov.za