Privacy Policy

1. Introduction

PropView ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password, and profile information when you register for an account.
• Identity Verification: ID number, proof of identity, and other documents required for verification purposes.
• Property Information: Details about properties you list, including address, description, photos, price, and features.
• Communication Data: Messages, inquiries, and communications through the Platform.
• Payment Information: Payment card details and billing information for processing transactions.
• Preferences: Search preferences, saved properties, and notification settings.

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages viewed, searches performed, properties viewed, time spent on pages, and navigation patterns.
• Location Data: General location based on IP address, and precise location if you enable location services.
• Cookies and Tracking: Information collected through cookies, pixels, and similar technologies.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you connect your account
• Identity verification services
• Credit bureaus for affordability assessments
• Real estate agents and partners

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our property listing and search services.
• Account Management: To create and manage your account, authenticate users, and provide customer support.
• Communication: To send notifications, updates, marketing communications, and respond to inquiries.
• Personalization: To personalize your experience, provide relevant property recommendations, and remember your preferences.
• Analytics: To analyze usage patterns, measure performance, and improve the Platform.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: To comply with legal obligations and enforce our terms and policies.

4. Information Sharing

We may share your information in the following circumstances:

• With Other Users: Property information and contact details may be shared with potential buyers, tenants, or agents when you list a property or make an inquiry.
• Service Providers: With third-party vendors who provide services such as hosting, analytics, payment processing, and customer support.
• Business Partners: With real estate agents, developers, and other partners who help facilitate property transactions.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: In other circumstances where you have given explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Platform. These technologies help us:

• Remember your login status and preferences
• Understand how you use the Platform
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing
• Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data security practices

While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Objection: Object to certain processing activities.
• Data Portability: Request a copy of your data in a portable format.
• Withdraw Consent: Withdraw consent where processing is based on consent.
• Marketing Opt-out: Unsubscribe from marketing communications.

To exercise these rights, please contact us using the information below.

9. Children's Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Third-Party Links

The Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@propview.co.za
• Address: PropView (Pty) Ltd, Johannesburg, South Africa
• Phone: +27 (0) 11 000 0000